CALL QUEUE MANAGEMENT SYSTEM

Overview

To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada. This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals...

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Key Requirements

• Review source documents for extracted requirements.

Recommended Next Steps

• Review the full source package and any addenda
• Check your team's credentials against the evaluation criteria
• Set deadline reminders and internal milestones