Services

Crisis Call Diversion Services

The Government of Ontario's Ministry is seeking a vendor to provide Crisis Call Diversion services, aiming to de-escalate mental health crises and reduce police involvement. The service includes referrals and follow-up, with the vendor reporting to two specific bureaus.

Open to all suppliers

Ref: tender_22226

AI Summary

Opportunity Overview

Key Requirements

Provision of Crisis Call Diversion Services
De-escalation of mental health crisis calls
Referral and follow-up support
Compliance with Part 3 deliverables

Closing Deadline

Dec 01, 2026

27 days remaining

Estimated Value

Not disclosed

Estimate

Scope of work

Reporting to the Ontario Provincial Police Crime Prevention and Community Support Bureau (for program management) and to the Provincial Communication Centre location in London Ontario (for daily operations), the Vendor shall provide the Crisis Call Diversion Services, in accordance with the requirements contained in Part 3 – The Deliverables.

Evaluation criteria

Methodology for call diversion

Submission instructions

Contact Ontario Provincial Police Crime Prevention Bureau
Follow guidelines in Part 3

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AI Bid Analysis

Overview

Your Fit

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Key Requirements

Provision of Crisis Call Diversion Services
De-escalation of mental health crisis calls
Referral and follow-up support
Compliance with Part 3 deliverables

Risks & Watch-outs

Need for experienced crisis management team

Recommended Next Steps

Review the full source package and any addenda
Check your team's credentials against the evaluation criteria
Weigh the flagged risks against your capacity to deliver
Set deadline reminders and internal milestones

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