Managed Services Provider (MSP)

Scope of work

• Public Health Ontario (PHO) intends to establish a strategic partnership with a lead service provider organization that will act as the primary accountable partner for the delivery, coordination, and continuous improvement of managed information technology (IT) and cyber security services (Primary Supplier). The selected provider will bring together a coordinated Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) capability, offering PHO an integrated service model that strengthens operational resilience, improves service quality, advances cyber maturity, and supports PHO's evolving digital and data priorities. The partnership will operate through a hybrid model that balances co-sourced and outsourced services with PHO-retained capabilities, as defined in this RFP. PHO expects the lead service provider to work collaboratively with PHO teams, retaining appropriate internal accountability and decision-making while leveraging external expertise, automation, 24/7/365 monitoring, scalable technical capacity, and specialized security operations. This model is intended to provide clear service ownership, transparent performance management, defined service levels, and a flexible operating structure that can adapt to changing business, technology, and threat environments. PHO is seeking a single lead provider that delivers an integrated MSP + MSSP capability under a hybrid operating model.