The Good Samaritan Society (A Lutheran Social Service Organization) - Request for Proposal - Service Desk - Support Levels 1, 2 & 3

Overview

Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations. The Help...

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Key Requirements

• Review source documents for extracted requirements.

Recommended Next Steps

• Review the full source package and any addenda
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